To give you a direct answer instead of what you have been receiving, the answer is yes. I just ordered a set from GRE and replaced mine. I think it was around $6.00 + shipping. You have to carefully remove the front cover (thin speaker wire) and pull the old pad out and lay the new pad in.I've had my PSR-500 for about 1 1/2 years now and the buttons are starting to fade. So much so that it is hard to read the buttons. Is there any way I can purchase new buttons or replace them?