Not answering their emergency phone, not responding to calls, a 45+ minute response time.... Channel 2 even did a story on them.
Usually what will happen is a citizen will call, say "hey, I have been trying to call the FD for 10 minutes, no one is answering", I'll take the information, then try to call them myself. No answer. so then I will page all the firefighters directly on thier alpha-numeric pagers. When that doesn't raise a response, I call the town's mayor at home to tell him. Then 30 to 60 minutes later (if they respond at all), someone will get on the county sheriff repeater and ask for directions. I usually tell them "I didn't get any, I paged the reporting party's phone number to you, maybe YOU should call them, we are not your dispatch." that is usually followed by "uh.....tin-four cownie".
I am a volunteer firefighter, and know first hand the problems that go along with being a full volunteer group. but showing up to a wreck as lifeflight is lifting off with the patient when you were needed there for patient extrication is unexcusable. having a deputy radio in to dispatch to cancel my fire deartment beacause they put it out themselves is something I would be ashamed of to hear on a scanner!
I would just like to get the problem corrected before some is injured or dies!