Are you using the supplied antenna?I have found my ICOM R20 to be a big disappointment. Programming it without the software is nearly impossible. Also I am very disappointed by its low sensitivity, especially on HF bands. I have the AGC on "max" and even with that, it will pull in only the strongest of AM broadcast signals. Forget about ham - I have yet to hear any amateur radio at all on this receiver. Maybe I bought the lemon, I don't know, but on my ICOM R20 the sensitivity is very very weak.