Radio manangement install on win 10 home

[dfb8085]

I have the CPS and the client radio management install no problem. When I try to install the Job processor and the RM server on win 10 home I get unable to start system services. Check you permissions. I don't even have system services on the brand new 2 month old dell laptop. Called dell and they say I only have hardware support and want $170 for software support. They claim they know what It is nd how to fix it. Anybody ran across this and have a solution? I swear I will return this dell to costo for a refund before I pay $170 to dell for something that is so simple to them.

 

[Firebuff880]

I have the CPS and the client radio management install no problem. When I try to install the Job processor and the RM server on win 10 home I get unable to start system services. Check you permissions. I don't even have system services on the brand new 2 month old dell laptop. Called dell and they say I only have hardware support and want $170 for software support. They claim they know what It is nd how to fix it. Anybody ran across this and have a solution? I swear I will return this dell to costo for a refund before I pay $170 to dell for something that is so simple to them.

When you ran the setup did you right click an select run as administrator ?

Did you look for errors in the event log ?

When you look at services can you start the process manually ?

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[dfb8085]

Yes on running as admin. Don't remember on if I could start the services process or not. I did go to window admin tool and under service I found a process called Motorola RM Job processor. I checked the properties and didn't understand fully what I was looking at. Don't know anything about an event Log. I will be glad to try again and get the answers if you can point me in the direction of what to look for.

 

[riveter]

Is the account you're using itself, account-wide, an admin account on the machine?

 

[dfb8085]

It is my personal laptop and I am the only user and set as administrator. My user id is local to the machine and not a network or remote login or anything

 

[Firebuff880]

Yes on running as admin. Don't remember on if I could start the services process or not. I did go to window admin tool and under service I found a process called Motorola RM Job processor. I checked the properties and didn't understand fully what I was looking at. Don't know anything about an event Log. I will be glad to try again and get the answers if you can point me in the direction of what to look for.

LMGTFY

Also make sure you have Internet connectivity when you install / start RM at least once.

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[TampaTyron]

Also, unrelated to your current issue: It is very important that all items in RM have the same time source (NTP, manually, etc). They must be within a minute or so of each other or you will have pain. When all are installed on one machine, this is no big deal. But, when in a production environment, it becomes more of a challenge. TT