Hi-
Welcome to the forums... I hope we can help you.
You mentioned that you reset the scanner. Was that with a paper clip in the tiny hole in the back of the unit? You have to try resetting the unit while the scanner is ON... not while it's off.
If that doesn't clear it up, you might have to Re-Initialize the unit:
1. Turn the unit on.
2. When you see the DSP Boot message hit the number 0
3. The unit will ask if you want to run tests, instead hit the number 1
4. The unit will warn that you will be erasing the memory
5. Press Enter to confirm you want to do the re-initialization
6. Do not turn the unit off until you see: M000 and Bank 0 Ch 00 on the display
Hope this helps, and your 2096 runs for you.