It's almost impossible to diagnose this issue without a whole lot more information. Let's start with the basics;
a. Where are you (county/state is fine)?
b. Precisely what are you trying to hear? There are several trunk systems now that are Phase 2 that the 96 cannot hear. There are many more rebanded ones that can be heard, but the radio requires new tables that ARC96 or Win96 can supply
Go up to our Database link (blue toolbar under the site title), get the URLs for the systems you want to hear, and post 'em
c. Are you just using the standard duckie that came with the scanner, or something else?
d. Are you using it in the home, or in the car as well?
e. Since you are importing from the RRDB, you must be using either ARC96 or Win96. Which?
Once we know where you are and what you want to hear, locals can jump in to help
Mike