Bought a 651 on EBay and there is no firmware installed. Called Radio shack a total of 15x and each time I mention the firmware is missing they hang up!!!! Really!!!! Offer me some help, tell me to send it in and they will fix it have some kind of customer support, NOPE just hang up. Any suggestions on when a software update is coming or if you are reading the Radio Shack put a link to software updates on your site so people can fix their expensive radios. Any help from anyone would be appreciated .