As covered in another thread, Charlotte Co, has rebanded frequencys.
Here my strange problem & questions.
I am a RadioShack store manager, since Monday, I've had about 50 customers calling or bringing in their scanners, unaware of this change, wanting me to fix each one.
Our company did away with the stores programming scanners a few years ago, they removed the software & cables we used on our stores computers.
Since then, stores started stocking /selling a usb cable w/software for the customers to use on their own or needing to find a local guru that can help them.
For my customers, I was the expert, having programed hundreds of them over the years.
Now, here the question, I of course want to help all my customers, but have no tools or the time to help all of them.
Aside from telling them to join our forum for expert help, which is a great idea, what would you do in my shoes ?
Many of my customers are older, some have no computers, most have no idea how to re-program their own scanners.
Here my strange problem & questions.
I am a RadioShack store manager, since Monday, I've had about 50 customers calling or bringing in their scanners, unaware of this change, wanting me to fix each one.
Our company did away with the stores programming scanners a few years ago, they removed the software & cables we used on our stores computers.
Since then, stores started stocking /selling a usb cable w/software for the customers to use on their own or needing to find a local guru that can help them.
For my customers, I was the expert, having programed hundreds of them over the years.
Now, here the question, I of course want to help all my customers, but have no tools or the time to help all of them.
Aside from telling them to join our forum for expert help, which is a great idea, what would you do in my shoes ?
Many of my customers are older, some have no computers, most have no idea how to re-program their own scanners.
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