Responding to submission notes

[DaveNF2G]

It is unfortunate that the thread I started got locked so quickly. There is a problem (in the system, not with the people) when it comes to replying to submission notes.

The link in the email from a DBA does not log the submitter into RR. Whenever I try to respond that way, I get "Access Denied". I have to log in, then find the ticket and locate the relevant note. It would be helpful if the link contained a login string.

(With respect to having email addresses on file, I do not save old conversations that have concluded.)

 

[GTR8000]

Receive RR email, log into RR with browser, click link contained in email. Pretty simple, huh?

 

[KevinC]

It's also unfortunate that you relayed none of this information in the previous thread.

 

[blantonl]

The link in the email from a DBA does not log the submitter into RR. Whenever I try to respond that way, I get "Access Denied". I have to log in, then find the ticket and locate the relevant note. It would be helpful if the link contained a login string.

Took me about 2 seconds to fix that. There's really no need to be passive aggressive about all this. Work out the issues in private email or the submission system.

 

[DaveNF2G]

I'm not sure who is being passive aggressive here. I do see some defensiveness.

If the prior thread had not been locked so quickly, I would have made the above comment there. Evidently this posting needed to have been read more carefully. Lindsey got the point OK and has apparently corrected the issue, and I thank you.

 

[blantonl]

Dave, if you aren’t sure, then let me point it out a little more directly to you. You are being passive aggressive, OK?

There was absolutely no need to post in a public forums a minor issue between a submitter (you) and an admin (GTR8000) when you darn well know how to get in touch with him and you use a lame ass excuse to excuse your passive aggressiveness.

Just stop already.

 

[DaveNF2G]

I had no way to get in touch at the time. As I described above, the link in the email did not permit access to the note in question. DBAs don't accept PMs. I do not save old email conversations, so I did not have an email address.

Again, what I see is defensiveness and circling of the wagons. The utility of the RRDB is close to being eclipsed by my irritation with its policies and communications. I am just about done here. Sharing the info that I discover is not really worth the aggravation.

 

[KevinC]

Since the OP apparently took his ball and left I see no reason to leave this open.