loumaag said:
Forget that the software license is not a tangible thing for a moment, but something solid (like the key should have been printed out).
And like my example above, in case of fire or flooding, even if you printed the key 10 times and put it in 10 different places, you still lost it. But I'll leave that example alone since is not that common of a thing to happen....
If your driver's license was lost in the fire/flood/theft/etc., I am willing to bet you would pony up for the replacement, or is Alaska so generous that they would give you the duplicate license for nothing? Your example is what insurance is all about. Sorry, I am afraid I am still unconvinced.
Yes, I have to pay again for a new license, just like I mentioned above, I also payed again recently for ANOTHER Win96 registration. But I still wouldn't mind also getting my old registration key again so I can use both that I paid for.
I have many other computer, PDA and radio software that when you lose your key, they'll be glad to send it to you again after you provide all the pertinent info. So as a suggestion, Don might start thinking of some sort of automated service to respond to lost keys just like the automated new registration process already in place.
About your "soap box" commentary, I feel the same most of the time and I rarely lose registrations, licenses, keys, etc. I have a drawer full of receipts, print-outs and licenses of stuff that I bought in the past 10 years BUT this one time I lost it, it happens, I don't know how else to put it.
Please keep in mind that mainly what I'm trying to point out and agree with others is that Don has been out of communication for a long time in the past few months, and it's becoming a cause for concern, not only about his software business but his personal well-being....