I am working on a Floyd County file for you. The scanner may be suffering from simulcast distortion. The site listed for Floyd County actually consists of 11 subsites all transmitting on the same frequency at the same time. The signals arrive at your scanner at slightly different times which degrades the scanner's ability to properly decode the control channel. That can result in missed transmissions, dropouts, and garbled audio or no audio at all. You can try turning on the attenuator. If you reduce the number of subsites received, it can improve control channel decoding. With simulcast systems, less signal is usually better. On the scanner display, if you have NFM showing instead of the control channel frequency or it alternates between the two, that is a typical symptom of simulcast distortion. The only scanners specifically designed to receive simulcast systems are the Uniden SDS100 handheld and SDS200 base/mobile. The Unication G4 and G5 pagers are also excellent.