Thanks everyone for the replies, and yes I took it back to radioshack. I know there are fixes for the problem but I'm not prepared to put up with it to begin with.
The comment about packet radio was spot on.
The other thing was it's 2m reception sucked even with the antenna set as a quarter wave. There could have been something wrong with my particular scanner.
The other issue was the inability of the software to connect to the online database here. I tried two different types of connection and two different computers and I couldn't get it to work. I haven't got the time to mess with stuff.
73,
Andrew