CHPD Dispatchers
antfreq said:
...One thought we had, was that they'll be doing admin/training/development duties. Working on policies, training programs, form development, processes etc.
That would seem to be likely. In 1977, seven cities in LA County combined their police & fire dispatching in a new JPA, "South Bay Regional Public Communications Authority." Several months before we went online they hired the entire first wave of dispatchers and supervisors. All but 1 or 2 of us were experienced dispatchers, but only a handful had worked for any of the 7 cities.
We spent ALL our time familiarizing ourselves with the new CAD system, verifying databases, "practicing" with the equioment and the new procedures, learning the geography, meeting and trying to gain the confidence of the cops and firefighters, etc.
Possibly similar to what's happening with SSD, it turned out that the thing wasn't ready for the planned cutover date, so all 14 departments had no choice but to continue their own dispatching until we were ready. Our issues were software and hardware.
Despite the birthing pains, and there were PLENTY, it was great fun and an interesting challenge being part of the opening of a brand new agency, with many opportunities to influence and even create new procedures. A big problem we had was that the CAD system was home-brewed by computer wizards... most of whom had heard of police/fire dispatching but had never seen it. We were lucky that they would generally listen to our suggestions and implement them when possible.
Hopefully the brass at CHPD are soliciting and listening to ideas from the experienced dispatchers they're presumably hiring. Sworn officers aren't always known for recognizing or appreciating the skills of
mere civilians.