Can the SD card be formatted on the HP2 in Mass Storage mode?
Be sure that you have the correct version of Sentinel installed. The current version of Sentinel for the x36HP & SDS scanners is 2.03.Thanks, Steve, The reason I ask is that my new HP2 scanner, the Sentinal software can't see it. HP2 firmware is 1.05 and Sentinal is 2.03
So my thought is if just reformat and load new fingers crossed it would work.
.Hi Randy, that seems odd, when I'm in "Mass Storage" mode I do see my SD card and when I go update the firmware it says I have the current version.
Well, it's an epic fail, I still can't see the scanner with the software. Here is another oddity, in the upper right corner it has the lock icon, I press it to unlock and I get the screen prompting me to unlock it and it still is locked, what gives? This a brand new scanner, but I can't return it since was FB marketplace buy, the person had bought out a dealership that went under. Dejected
You may have a newer HP-2 than the OP. Mine, which I've had since they were released, is still @ 1.05. There have been no updates released. But the 1.06 is likely a slight revision to deal with issues where the original components were no longer available. Replacements, having the same functionality, needed slightly different firmware settings to work as designed.
The scanner has to be in Mass Storage mode for the Computer and Sentinel to see and access the Micro SD card...Maybe I'm understanding this software wrong, should I be able to see the SD card at any time I have the cable hooked up and NOT in mass Storage mode?