Hello all,
Last Friday i received my SDRplay duo. Prior to buying it, i checked with them to make sure that both the device and their software were fully compatible with Windows 10 x64. I installed their SDRuno software on a Dell Laptop running Windows 10 x64. It worked well the whole weekend.
As of yesterday, when i plug the device in my laptop, it is detected as an unknown device and 2-3 seconds later it is removed as if i had unplugged the device from the laptop. If i leave the device plugged in, Windows randomly tries to detect and configure the device but to no avail. I then installed their software on a second machine (Dell PC running Windows 10 x64) to my surprise, i got the same problem. I opened a case with SDRplay, they got back to me and they asked me to try another USB cable. I went to the store and bought 2 cables. I tried both cables on both machines but the problem remains. I've also tried to uninstall and reinstall the software on both machines and the problem is still there. I wrote back to SDRplay informing them of the tests i had done and they suggest that i return the unit to the vendor for testing.
Before doing that, i was wandering if any of you ran into this problem and if a solution was found.
Many thanks
Last Friday i received my SDRplay duo. Prior to buying it, i checked with them to make sure that both the device and their software were fully compatible with Windows 10 x64. I installed their SDRuno software on a Dell Laptop running Windows 10 x64. It worked well the whole weekend.
As of yesterday, when i plug the device in my laptop, it is detected as an unknown device and 2-3 seconds later it is removed as if i had unplugged the device from the laptop. If i leave the device plugged in, Windows randomly tries to detect and configure the device but to no avail. I then installed their software on a second machine (Dell PC running Windows 10 x64) to my surprise, i got the same problem. I opened a case with SDRplay, they got back to me and they asked me to try another USB cable. I went to the store and bought 2 cables. I tried both cables on both machines but the problem remains. I've also tried to uninstall and reinstall the software on both machines and the problem is still there. I wrote back to SDRplay informing them of the tests i had done and they suggest that i return the unit to the vendor for testing.
Before doing that, i was wandering if any of you ran into this problem and if a solution was found.
Many thanks