SDS100 Buyer Beware

[buddrousa]

Also as stated by me several times OPEN A FEDEX RESIDENTIAL ACCOUNT and you will get a notice from FEDEX you have a shipment coming the day they get the notice to pick up the package.

 

[fxdscon]

I believe its another company doing the actual repairs

/Ubbe

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That's not the case.

As to the comment that repair is outsourced, this is incorrect. Our repair techs are our employees.

 

[KK4JUG]

Also as stated by me several times OPEN A FEDEX RESIDENTIAL ACCOUNT and you will get a notice from FEDEX you have a shipment coming the day they get the notice to pick up the package.

You can also do it with UPS. You can monitor the progress of the shipment, authorize release without a signature and even let them know where you want the package left (front door, back door, etc.).

 

[MStep]

Uniden, or I believe its another company doing the actual repairs, doesn't have a tracking system where you can see how the product advance in the que, three weeks left, two weeks left... They only inform at best that it has received your product and the next info are that it has been repaired and are due to be shipped.

/Ubbe

Agreed with "at best". Apparently, those notifications of receipt and being shipped back are spotty and erratic, and occasionally non-existent if the info in these threads is correct.

 

[buddrousa]

But opening a UPS FEDEX USPS account is like having insurance. You do have car insurance and life insurance don't you.

 

[rngcamera]

Bottom Line Up Front: I do not recommend anyone purchase this scanner.

I bought my SDS100 new from zipscanner.com on April 9th, 2020 (Less than two months ago). Arrived on time, in new condition, all was well. Functionality of this scanner is fantastic. Programming is a breeze. Handles simulcast better than any other scanner out there. Speaker could be improved but its performance is acceptable. I want to love this thing and I did love this thing until two days ago when the volume/squelch knob broke. The scanner was not dropped, it was not banged against anything, the knob literally just broke. I contacted zipscanners via e-mail for guidance on warranty support but did not get a response back. Contacted Uniden customer support by phone and the representative asked me to send in pictures of the unit, which I did within minutes. I was informed they would have to send my case to their corporate office to get "special permission" before they would authorize warranty work. That in itself was frustrating as again, I purchased this new under two months ago, its's not a drop issue, this should be an easy warranty fix. But what's more frustrating to me is that I've now been waiting two days for Uniden Corporate to make a decision as to if they will honor their warranty. I've called the past two days and all Uniden Customer service can tell me is that they are still waiting on a decision from Corporate. I've asked to speak to a supervisor and as I type this, I've been on hold for 54 minutes. During this time I decided to see if anyone else had the same issue. I Googled SDS100 volume knob and wouldn't you know it, there are several other SDS100 owners reporting the same issue with the volume knob. This appears to be a hardware quality issue with the SDS100. Bottom line, as much as I want to love this scanner for all of its functionality, its a moot point if I can't use the scanner because of hardware failure. Add Uniden's frustrating bureaucratic customer service experience and lack of warranty support, I simply cannot recommend to anyone to spend almost $700.00 for a cheaply made scanner.

i ALOS BOUGHT AND LOVE THE sds100nd have not had problem with the function knob yet...but if I did I will calling Uniden...with the number of others who have the EXACT SAME ISSUE ...this is cleary a UNIDEN QUALITY CONTROL ISSUE. Check your state lAws ...some states have stringent policies on manufacture warranties and may step with a call or email to Uniden on your behalf.. NOTHING GETS A CORPORATE RESPONSE FASTER THEN COMMUNICATION FROM A STATE'S ATTORNEY GENERALS OFFICE!

 

[KK4JUG]

i ALOS BOUGHT AND LOVE THE sds100nd have not had problem with the function knob yet...but if I did I will calling Uniden...with the number of others who have the EXACT SAME ISSUE ...this is cleary a UNIDEN QUALITY CONTROL ISSUE. Check your state lAws ...some states have stringent policies on manufacture warranties and may step with a call or email to Uniden on your behalf.. NOTHING GETS A CORPORATE RESPONSE FASTER THEN COMMUNICATION FROM A STATE'S ATTORNEY GENERALS OFFICE!

You know what? If I got a communication from an AG's office telling me I needed to repair a unit out of warranty, you bet I would respond quickly. I'd tell 'em it's out of warranty but for $79, I'll give it a shot. Then I'd close with "Ya'll come see us now, ya hear?"