The problem is it will not receive Virginia STARS under any circumstance.
Whenever there's a problem receiving a system then look at the frequencies for the closest and strongest site and enter them manually Channel+freq+Channel and check if you can hear and decode the control channel. The control channel might have moved to a secondary frequency so try several frequencies from that site.
Listen with the squelch set to 0 and try different filters, go into the menu and settings and change the auto filter to another value and then back out by the menu button until you are at the normal display again where you entered the frequency. Also try Fn+7 to enable IFX to a frequency to see it that helps.
If you managed to manually receive and decode the P25 control channel then it is a programmed setting for that system that are incorrect, NAC, service type, or the filter and IFX settings.
If you can't receive any control channel after trying different filters then you are out of range for that site.
/Ubbe