ProScan: SDS200 - ProScan is not finding IP Scanner (But has been)

[Melarian]

I have been using ProScan, v 20.7, to stream audio to my desktop and on occasion over the web. Everything has been working fine. Today, with no changes to my system, ProScan can't seem to find the scanner. I followed the instructions on the dialog but it has had no effect. For a while the scanner UI panel was showing the System/Dept/Channel display in ProScan but that has stopped now as well.

I also downloaded the Scanner LAN Player this morning and it can't find the scanner as well.

 

[ProScan]

I have been using ProScan, v 20.7, to stream audio to my desktop and on occasion over the web. Everything has been working fine. Today, with no changes to my system, ProScan can't seem to find the scanner. I followed the instructions on the dialog but it has had no effect. For a while the scanner UI panel was showing the System/Dept/Channel display in ProScan but that has stopped now as well.

I also downloaded the Scanner LAN Player this morning and it can't find the scanner as well.

Power cycle the scanner to start with. After that, see if the front panel Ethernet amber light is on. If not then it could be a cable problem. If the scanner is still not found then go into the scanner LAN settings and see if the IP address shows.

 

[Melarian]

After turning the scanner off/on: the display, in ProScan, came back
IP - It shows as connected, Autodetect still does not show the scanner:

 

[belvdr]

Another thing I found is if the ProScan executable is not allowed in the Windows firewall, it will not find it. This includes even if the Windows firewall is disabled.

 

[Melarian]

The firewall should be fine since it was working before. I'll check it though..

 

[Melarian]

The firewall still looks good and includes the external stream ports:

 

[ProScan]

Another thing I found is if the ProScan executable is not allowed in the Windows firewall, it will not find it. This includes even if the Windows firewall is disabled.

Is that the Windows Defender Firewall or something else? I removed all ProScan instances in the Defender allowed apps section and ProScan still communicates with the SDS200 Ethernet data & audio just fine.

 

[Melarian]

Its this one:

 

[belvdr]

Is that the Windows Defender Firewall or something else? I removed all ProScan instances in the Defender allowed apps section and ProScan still communicates with the SDS200 Ethernet data & audio just fine.

Defender on Windows 11. If I typed in the IP, it worked fine. Auto discover did not, however.

This is my post of the original issue.

This is what I found to work.

 

[ProScan]

Can one or both of you send me an email so I can send you back test files to see what's going on and get it fixed. Thanks.

support@proscan.org

 

[belvdr]

Can one or both of you send me an email so I can send you back test files to see what's going on and get it fixed. Thanks.

support@proscan.org

I don't have it installed right now. I can't make up my mind to go with Windows or Linux.

 

[Melarian]

I responded via email..