The OP has been working long shifts. Yes each state is different. Missouri has alarm response security in St. Louis due to things all over the news with the Government issue down there.
Massive cop shortage, numerous cops just quiting no notice or not even showing up to work, and a PA who does nothing.
So many clients contract out security companies in that metro area to handle the false alarms or do the best in a real alarm call.
Average response time for active gun battle is 40 to 62 minutes due to their shortages. It's sad but a sign of the times.