Silk Print Repair 396 Here we go

[patrolman123]

Everyone must pardon me in advance before reading this one. Im a little upset....
As an "author" to a previous thread about the silk print issue and the 396 I thought I'd have no problems after sending in my unit.
For those of us who have had the repair completed and especially those who are still in need of getting the repair completed, listen up.
I sent my unit in on Monday September 19th at approx 1030 a.m. It arrived at Uniden on Thursday the 22nd. In an email sent to me by Stephanie Koch of Uniden the repairs typically take less than 5 business days. Today is Wednesday the 28th of September and Uniden repair cant find my package. Its been five business days.
Remember it arrived on the 22nd and it was signed for by a Uniden representative.
Today I contacted Uniden repair and was on hold for some time with a rep. She couldnt locate it and sent me to a supervisor. Supervisor Cassandra (3170) advised me that she needed the shipping number for Fedex to locate my package/radio. So I located my Fedex shipping number and called back. They still cannot find it and now they are sending me to Mrs. Kochs extension at Uniden in order to leave her a message. She now has my contact info. Hopefully Ill hear a response.
Mind you I was given an SRO number in my email from Uniden rep Koch before I shipped it on the 19th of September. To this day neither Uniden nor thru the website can they or I track my repair utilizing the SRO number.
Is my radio lost and never to be found? I guess you or I can say its in limbo.......
Why aren't these units immedialtey entered into a system so you or they are able to advise on the location and status of the repair?

 

[w8mkh]

When I sent mine in they lost it for several days but it showed up and they fixed it and shipped it back
But from the time it was checked in at Uniden to the time it was worked on they did not have any idea where it was.
I dont think they put them in the system until the tech looks at it
Hang in there I know how you feel.
Good luck

 

[rhutch]

I wouldn't worry mine arrive at Uniden on Sept. 12 and here is what is on their web site.

09/19/2005 UNIT HAS BEEN RECEIVED

09/21/2005 IN QUALITY CONTROL

09/21/2005 IN LINE TO BE SHIPPED

09/23/2005 UNIT HAS BEEN SHIPPED

This didn't show up on the web site until Friday Sept. 23. So the 5 days is BS. It looks like mine sat from the 12th to the 19th. And by the way I actually shipped it at noon on Aug. 29 th and it is now scheduled to be delivered 10/03. As of yet I have not recieved any email notification or the tracking number so I don't have a clue where it is.

 

[patrolman123]

Hey rhutch at least yours only took 2 days after they recvd it to show up in quality control. They cant even find mine. Ive left several messages with Mrs Koch to day and havent recvd even a curtious call

 

[MacombMonitor]

Possibly they are so overwhelmed with phone calls on this issue, they don't even bother to look. Could also be that they can't find it, because it's already on it's way back to you. If in fact it is really lost, then Uniden owes you a new scanner. It's all good!

 

[rhutch]

Hey rhutch at least yours only took 2 days after they recvd it to show up in quality control. They cant even find mine. Ive left several messages with Mrs Koch to day and havent recvd even a curtious call

They actually received mine on Sept. 12 and there internal tracking says the 19th so it sat for 7 days not entered in any system and none of this showed up on their tracking system until Sept.23. So I'm sure yours is fine and just sitting there waiting for it's turn (I'm sure they have hundreds of packages, so finding one is probably pretty difficult).

 

[jpm]

Recieved mine on Sept 20 ( delivered)
in the Uniden computer system Sept 27
QC Sept 29

 

[jpm]

Recieved mine on Sept 20 ( delivered)
in the Uniden computer system Sept 27
QC Sept 29

shipped today Sept 30

 

[rankin6]

bcd396T/Silk Print

I sent mine in the 23rd they put on fed ex today?? I also had the same problem after providing tracking numbers shipping date and arrival date with proof of delivery they still had no clue. Finally the rep admitted to me that the only one who could handle this was Stephanie Koch, and she is out of the office until Monday. Well today she sent me a letter
apologizing for all of the confusion. I sent her a letter of concern about Unidens lack of communication within the organization we will see what she has to say.

Mike

 

[SCPD]

Given how many units were on the market when they announced the silk screen fix you think they'd have made provisions for accurate, to the minute tracking through the process.

If UPS can tell me just about everything except what my driver had for breakfast, you KNOW it's possible. Hopefully the tracking doesn't cause excessive delays.

Patrolman123: Any update on yours as of yet?

 

[jpm]

shipped today Sept 30

Fed-Ex site states delivery date 10/4

 

[Al42]

If UPS can tell me just about everything except what my driver had for breakfast, you KNOW it's possible. Hopefully the tracking doesn't cause excessive delays.

FedEx told me they delivered mine to me yesterday - I haven't seen it yet. They're checking with the driver, and they'll get back to me. Meanwhile I can monitor the Sounds of Silence.

 

[jpm]

mines on its way home and on the road as we speak.

 

[jpm]

What two parts were/are being used for replacement. I know for sure the face plate and ...?

 

[stewart00311]

I saw the 2 part numbers they had also installed I suspect one was also a new battery door.

Mine should make here to Tn on the 4th as well thank god I was going nuts.

 

[jpm]

I had mobile/base units so this seperation really didn't affect me other than no mobile scanning.

 

[rhutch]

I doubt its the battery door as mine had the strips in it and they relaced it on mine too. Some have speculated that when they change the faceplate they also change the speaker.

 

[jpm]

After looking it up in the first original silk screen post Upman stated the face plate and speaker, the speaker due to being incorporated to the face plate.

 

[jpm]

Got it back today. Just set it up and the machine gunning is gone after firmware update

 

[stewart00311]

JPM got mine back also, and got everything updated, Nashville here sounds alot better and it appears to decode alot better than before.

Now to put the screen protector back on.

Also mine was totally reset all setting were rolled back to the first version was yours the same JPM


Stewart
Smyrna, Tn