Thanks are again in order for Brian Shoop, who has tirelessly answered the many questions of a couple of former scanner enthusiasts that have fairly recently returned to scanning, and guiding us through the purchase of equipment that will enable us to scan the new digital MECA system that our city (Indianapolis) is changing over to.
We are now the proud owners of a BCD396T handheld, and a BCD996T desktop model from Uniden. We had a terrible time with the convoluted and confusing manuals that came with these scanners, and without Brian's help, we would have been completely at sea. We had called and emailed Uniden many times trying to get some help, but have been given just enough info to get us into trouble, and were unable to register the units, get the updated software, download the software, program the units, etc. With Brian, the information he gave us was clear, he went out of his way to explain things, he answered all emails right away, and we are now up and running!
These are terrific units, and we now have them registered, upgrades installed, and completely programmed. Brian even emailed us detailed instruction sheets with illustrations that enabled us to get form A to B without difficulty. It amazes us that in this day and age, someone will go out of his way to patiently help total strangers with no thought of personal gain.
We were getting very discouraged before we ran into Brian, but because of him, we are now back into the hobby and enjoying it again.
Thank you Brian! You are a real asset to the radio community!
Dustman and Cherie
We are now the proud owners of a BCD396T handheld, and a BCD996T desktop model from Uniden. We had a terrible time with the convoluted and confusing manuals that came with these scanners, and without Brian's help, we would have been completely at sea. We had called and emailed Uniden many times trying to get some help, but have been given just enough info to get us into trouble, and were unable to register the units, get the updated software, download the software, program the units, etc. With Brian, the information he gave us was clear, he went out of his way to explain things, he answered all emails right away, and we are now up and running!
These are terrific units, and we now have them registered, upgrades installed, and completely programmed. Brian even emailed us detailed instruction sheets with illustrations that enabled us to get form A to B without difficulty. It amazes us that in this day and age, someone will go out of his way to patiently help total strangers with no thought of personal gain.
We were getting very discouraged before we ran into Brian, but because of him, we are now back into the hobby and enjoying it again.
Thank you Brian! You are a real asset to the radio community!
Dustman and Cherie
