The certificate presented by the update site is invalid

[N1GMV]

I am using Whistler TRX-2 Base-Mobile Digital Scanner Software ver 3.35

My scanner is NOT connected.

I tried to check for Library update and got this message.

There was an error downloading the current version information. The
The certificate presented by the update site is invalid

Anyone else getting this? Do I need to connect my scanner, update the Software or is there something wrong at the server end?

 

[tvengr]

I am using Whistler TRX-2 Base-Mobile Digital Scanner Software ver 3.35

The present version is 3.40. Some of the earlier versions had certificate problems. Update your EZ Scan software. If you still have a problem, run as administrator.

 

[N1GMV]

Do I install on top or remove old software first?

 

[N1GMV]

I just installed on top of it now able to update library

 

[RaleighGuy]

Do I install on top or remove old software first?

It's an update install on top of it. You should be able to do it through the EZ Scan itself

 

[tvengr]

Go to the Updates tab in EZ Scan and Check for PC Application Update. If that doesn't work, you can download the software from this link: ☞ (whistlergroup.com)

 

[TAbirdman]

If you get the Certificate error, you CANNOT update it through EZScan. You need to download a new file from whistler's website - https://whistlergroup.com/pages/trx-2-downloads-1

 

[c_mac_81]

I purchased a TRX-1 today and I am trying to update the firmware. I am not able to receive any type of updates due to the website not having a valid certificate. I have searched the forums and noticed that this has happened last summer also. I am not sure if i am missing something or is everyone experiencing this dilemma. I also can't seem to get my computer to recognize the USB driver also provided from whistlergroup.com. I'm computer literate and believe these two issues to be related.

Any help or direction is certainly appreciated.

Thank you,

c_mac_81

 

[fxdscon]

I purchased a TRX-1 today and I am trying to update the firmware. I am not able to receive any type of updates due to the website not having a valid certificate. I have searched the forums and noticed that this has happened last summer also. I am not sure if i am missing something or is everyone experiencing this dilemma. I also can't seem to get my computer to recognize the USB driver also provided from whistlergroup.com. I'm computer literate and believe these two issues to be related.

Any help or direction is certainly appreciated.

Thank you,

c_mac_81

-
Check this post:

TRX-1: - Certificate not valid errors

I noticed sometime back (last year) that people were getting the following: "There was an error downloading version information. The certificate presented bt the update site is not valid." I cannot check or update any of the items on my new TRX-1 scanner. I just received it on June 30th. I...

forums.radioreference.com

 

[tvengr]

Go to the Updates tab in TRX-1 EZ Scan and Check for PC Application Update. Some of the older versions had certificate problems.

 

[N1GMV]

Yup, did the software update, all working fine now, thanks!

 

[Wackyracer]

You have to go to whistlergroup.com and download the latest version of ezscan for your model scanner, it cannot be accomplished via ezscan because of this error.

Once updated, then you can update via ezcan in the future.

 

[c_mac_81]

I appreciate all the help. The problem has been solved.

The first link for EZ Scan that is beside the title is 3.34

The link further down the page is the new version.

Thanks for your patience!

c_mac_81

 

[gtor7264]

Hello all, I am trying to up date my TRX-1 scanner and EZ pc software.,
I keep getting the invalid site certificate error.
Pc software is version 3.34 running windows 10
I have uninstalled and reinstalled the EZ pc software and keep getting this error message.
What am I doing wrong?
Thanks for any help you can provide me. Mike

 

[CycleSycho]

Hello all, I am trying to up date my TRX-1 scanner and EZ pc software.,
I keep getting the invalid site certificate error.
Pc software is version 3.34 running windows 10
I have uninstalled and reinstalled the EZ pc software and keep getting this error message.
What am I doing wrong?
Thanks for any help you can provide me. Mike

You have to go to the whistler site and download the EZScan software from there. Install that version over the version you have on your computer (you do not have to uninstall), and it'll work again.


.

 

[c_mac_81]

Hello all, I am trying to up date my TRX-1 scanner and EZ pc software.,
I keep getting the invalid site certificate error.
Pc software is version 3.34 running windows 10
I have uninstalled and reinstalled the EZ pc software and keep getting this error message.
What am I doing wrong?
Thanks for any help you can provide me. Mike

On the whistler page there is a bad link. It will give you 3.34
you need to scroll farther down the page to find 3.40 in the table formatted box
some browser have issues showing the links near the bottom.

 

[MStep]

Just got my first Whistler today (TRX-2), and yes, the site certificate stuff was a royal PITA. As suggested, downloaded from the Whistler site, and all "appears" to be OK now. Thank the good Lord for Radio Reference.