The best arguments were on event days or busy days when the CSM's would be completely overwhelemed and you have Lectronics, auto, asking for overrides or customer assistance while the CSM's were on register or service desk with massive lines. Tempers flared, customers screaming upset in the background nobody cares, actually we don't enough ppl. mgmt bonuses, budgets and stuff ya know. Thats bout the only time it gets interesting.
CSM: Management we have lines need help!
Management: Deal with it
I got hauled into the office one day because I was honest with a customer when asked and told them what was going on when they complained to me. Nothing came of it but hahaha