RS has never supported their scanners with software!
Ahmen AZScanner, I've been harping about this in my reviews of Radio Shack scanners for over five years. What really irritates me more than anything is that they have stated numerous times in their manuals over the years that software is available at Radio Shack or on the Radio Shack web site for their scanners when in fact no software existed, or ever existed. Page 52 in the PRO-83 manual states: "You can transfer programming data to your scanner using your PC and an optional interface cable (Cat. No. 20-289) and software (available at your local Radio Shack or www.radioshack.com)." Programming software for the PRO-83, however, is not available, nor has it ever been available, for download from the Radio Shack web site.
Then comes the PRO-528 which also has a port for wired programming, and software is available from Radio Shack’s web site according to the manual on page 36. I was unable to locate any software for this scanner on Radio Shack’s web site so I went to my local Radio Shack retailer. The store manager was unable to locate any software on their system either so he called RS customer service. The customer service representative told him that the manual was referring to scanner programming software called ScanCat, a third party software, but of course they couldn't locate a stock number for it either! ScanCat is definitely adequate software but no reference to it could be found on the RS web site! This same store manager told me he usually just programs scanners for customers by hand. Radio Shack has literally dropped the ball in this support area for many years, and would probably get fewer scanner returns if they vigorously addressed this issue. Of course, this is the same retailer that only allows a store manager to carry a certain dollar amount of stock in the store at any given time. So large ticket items like digital scanners usually are not carried because that would mean less cell phones and other faster selling large ticket items that couldn't be carried. How the corporate managers in Fort Worth ever expect their stores to sell these items if they won't ship them to the stores is beyond my comprehension. Guess I need to attend the same business colleges they did and have a frontal labotomy!
Mark