JrsRaptor1
Member
Greetings Uniden Tech Support,
My name is Jose, I wish everyone a happy new year.
I own a Uniden SDS100 scanner, and I have it registered through the Uniden portal. I've run into a problem with entering the new Waterfall key after completing the new Uniden firmware update.
I used the Sentinel software to update my SDS100's with the latest Uniden firmware, which includes the new Waterfall feature. Please note that I always and only use Sentinel and prior to this new Uniden update, I had no issue at all entering my DNR and NXDN keys with PERFECT results.
After the successful firmware update (Main - 1.23.03) (Sub - 1.03.02), I immediately logged into my Uniden Portal and purchased the copy of the Waterfall key needed to activate all the features. I captured my Uniden Waterfall license key on the My Uniden portal and also received my Waterfall key via my personal email.
I moved ahead to carefully input my new Waterfall key using the on-screen menu system on my SDS100.
The SDS100 will not accept my purchased waterfall key as needed. It continues to say, “INCORRECT KEY ENTERED. PRESS ANY KEY.” I have restarted the SDS100, and it has been to no avail with this issue.
Interestingly enough, I discovered that the first position on the SDS100 screen won't allow for any character whatsoever to be entered without giving you that "INCORRECT KEY ENTERED. PRESS ANY KEY" message after you press enter.
Uniden Tech Support, has anybody else encountered this problem and brought it to your attention?
I have also emailed Uniden, explaining every single detail I could capture of my issue, including screenshots. I'm hoping a Uniden team member will respond to my email soon.
I am hoping that Uniden is already aware of some of these issues and is currently working on releasing a fix, patch, or new firmware update to resolve this issue.
Kind regards,
-Jose
My name is Jose, I wish everyone a happy new year.
I own a Uniden SDS100 scanner, and I have it registered through the Uniden portal. I've run into a problem with entering the new Waterfall key after completing the new Uniden firmware update.
I used the Sentinel software to update my SDS100's with the latest Uniden firmware, which includes the new Waterfall feature. Please note that I always and only use Sentinel and prior to this new Uniden update, I had no issue at all entering my DNR and NXDN keys with PERFECT results.
After the successful firmware update (Main - 1.23.03) (Sub - 1.03.02), I immediately logged into my Uniden Portal and purchased the copy of the Waterfall key needed to activate all the features. I captured my Uniden Waterfall license key on the My Uniden portal and also received my Waterfall key via my personal email.
I moved ahead to carefully input my new Waterfall key using the on-screen menu system on my SDS100.
The SDS100 will not accept my purchased waterfall key as needed. It continues to say, “INCORRECT KEY ENTERED. PRESS ANY KEY.” I have restarted the SDS100, and it has been to no avail with this issue.
Interestingly enough, I discovered that the first position on the SDS100 screen won't allow for any character whatsoever to be entered without giving you that "INCORRECT KEY ENTERED. PRESS ANY KEY" message after you press enter.
Uniden Tech Support, has anybody else encountered this problem and brought it to your attention?
I have also emailed Uniden, explaining every single detail I could capture of my issue, including screenshots. I'm hoping a Uniden team member will respond to my email soon.
I am hoping that Uniden is already aware of some of these issues and is currently working on releasing a fix, patch, or new firmware update to resolve this issue.
Kind regards,
-Jose