Update on the Antenna Farm
In all fairness to John at the Antenna Farm, I am posting an update on the situation I have had with him. I filed a credit card dispute and they posted my "full refund" money back to my account. Just after that happened, John gave me a refund for everything except shipping. The process takes awhile, but the shipping is still in dispute. I do not think I should be charged the shipping if my product does not arrive in the time specified for mailing or if it is not arriving within the time allowed for John's return policy. John needs to change his return policy on his web site to 7 days from receipt (just as he said in his email to me) not 7 days from purchase, which is stated on his website. In any event, starting with my first email, John (true to form) started sending me emails containg derrogatory remarks, such as cry baby, whiner, greedy American and other unnecessary stuff. Now he is quoting bible verses that state I am going to have vengence from God and if I take his coat I should also get his cloak. Again, this is totally unnecessary dialog in a business environment and unacceptable behavior from someone claiming to be a reputable business. Fly-by-night business, yes - reputable business, no. My main pith and point here is that John has a fly-by night operation and does not even have a business bank account. Everything is done from his family's bank account, which is bad news if you have to sue him to recover or collect damages. These are not the hallmarks of a reputable business. Also, John insults and degrades customers who complain about faulty products, shipping problems, defects or any other aspect of his business. These are also not hallmarks of a reputable business. I am certain that the BBB, Montana Department of Justice and my credit card company will agree with me that I am due a refund on my shipping and that John needs to change the wording on his web site for his shipping and returns policies. But, going forward, I would recommend that anyone considering a purchase from this guy be very aware of the fact that you are more likely to have trouble from him than you are in having a problem free purchase. Last but not least, this guy claims to be a Christian and wants to pray for customers who have complaints, so they do not go the Hell for expressing legitimate grievances about him. Remember, no one doing business with a self-affirmed Radio Nazi has a right to complain, but only to surrender your money to him.