Ahhhhhh, Ok. Love politics. My county is just a couple months from switching to a 800 p25 trunk system...the problems are abound and I know exactly what you're talking about
I used a 396xt to decode my pager tones about a year ago and found them to be off from what was programmed in the district's pagers. Not that I trust the 396's decoding...
The lower end Kenwood's do have a problem decoding at lower levels though. We did a setup for a local FD with a TK-7302 decoding and then using the aux port on the back on the radio for shutting off gas valves and turning on lights in the station. Even at full quieting, the radio wouldn't decode the tones. One was in the 300 range and the other was in the 900 range. Calling Kenwood tech support they told us that the lower end radios are just that, lower end and if we wanted this setup to work we'd have to replace the 7302 with a higher tier radio. We did that and problem went away.
However, I would expect the 2170 to not have this problem. I never had a problem with mine not decoding pager tones, no matter where I was. But if its programmed for tones that the console is not putting out then I think we know where the problem is.
Did this happen to coincide with a narroband transition?