Caller: I can't breath...
Emily: I'm sorry, I didn't get that, let's try again.
Caller: I can't breath...
Emily: Did you say you "I can't pee"?
Caller: No
Emily: I'm sorry, but I can't understand you. Please stay on the line while I transfer you to an agent. (music and ads playing in the background selling AED's, inhalers, home oxygen, dieting/weightloss, healthy living, quit smoking etc)