Trunker in Jacksonville assistance please

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IAmSixNine

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https://www.radioreference.com/apps/db/?sid=6868

Helping a friend in Jacksonville with his G4.
He is occasionally getting the dog catcher traffic on his device. I believe its due to the G4 passing audio after receiving legit traffic on a TG but then the frequency on the system is assigned to another user/TG and the G4 is passing the audio from the frequency that was just in use by the correct TG.
Im wondering if someone is running trunker on it and can tell me if the system is using certain frequencies at a higher rate then others. In Trunker, under the Channels Tab, you get a Hits count.
Do any of the channels seem to have extremely low or extremely high hit counts?
Several systems i monitor that are set up correctly have a pretty good balance of frequency usage.
But i do see on one of my local systems a couple of channels with very low usage. Typically the CC channel alternates will have lower then normal usage compared to the system in a whole.
I also have a new Harris Phase 2 system that went live with PD/FD a few months ago. System wide the Slot 1 channels have much higher usage then the slot 2 channels. But thats just an observation i made today while looking at the hits and not related to what im asking. LOL

I suggested to my friend that the system he is monitoring could have issues with certain freqs causing the controller to bypass them. So less available frequencies the more the others have to carry the load. OR its possible the system is quickly assigning certain TG to follow each other. SO fire and dog catchers might be using certain freqs back to back more often. Just my guesses but im in a different state and am trying to help him figure this out.
My G4 monitors several different system where i am at and i have heard it pass audio from an incorrect TG, and its been noted in the forums so its not an isolated incident. However its rare for me to hear it but for him its happening 10 times a day.

Hopefully there is someone in Jacksonville FL who can help provide me with info.
 

APX8000

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I have Jax in my G5 and don’t have an issue. First, what firmware is he using? There were problems as you described with some older firmware but I haven’t seen it since the Phase II firmware was released. Does he have it set up correctly...in other works Trunking TG Scan Vs Trunking TG Monitor. I’d have to look at his PPS file.


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IAmSixNine

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The two G4 he has have V1.00-T08 firmware. They were ordered new after Phase 2 was released.
Yes it is set up correctly as this only happens a few times a day and is not constant.
I actually set up his codeplug originally before sending him the pagers. He has made changes as he became more familiar with the software and i educated him on the two settings.
 

APX8000

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Looks like you covered all bases so Unitrunker is your next option as you stated. I did the same thing to find the bug in previous firmware. I’d be interested in seeing if it’s still there as I haven’t seen it since the Phase II firmware so please let us know.


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IAmSixNine

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My unprofessional opinion is 20% unication and 80% system.
I monitor several systems on my 2 G4 units. 1 system has not had this glitch since the T08 firmware update. 1 system might pass the audio of a wrong TG once a day.. Maybe. and yet another system i have never heard audio pass from a non related TG.

While on the phone for 1 hour with the Jacksonville guy i actually heard the dogcatchers talking, friend immediately said it shows the fire channel. (dont recall if it was dispatch or another fire channel).
But i have had a G4 for almost 2 years so i do recall having it pass audio a lot more.
My gut tells me something about that system is assigning TG to a limited number of channels thus causing audio to pass on the wrong TG. aka after the correct talk group is done but the repeater keys up with another TG and the G4 is simply passing the audio.
 
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