Wild possibility: try removing the remote head and then reconnecting it.
Another thought: does anything light up when you connect it (USB) to a PC?
Agreed - I've even read that some people have had to lightly clean the gold contacts, e.g., using a small screwdriver, before reconnecting the head, so it can't hurt to try that too.
After you've done that, try this:
Make sure that NO cables are attached to the unit, then press and hold down the power button for a full 30 seconds (others have recommended using a timer to get it exact); after 30 seconds, try plugging in the power cord and then press and hold power button until the unit instructs you to let go.
Thanks for all the input... I ended up calling Scanner Master back and after removing the head and removing the sd card. Put sd card back in and head back on after checking the gold connectors to make sure they were not bent all is good scanner is up and running. Now I'm into the owners manual trying to figure out setup and other features..
Really? You pay $500+ for a scanner and have to go through this just to turn it on? :roll: There truly is one born every minute.