My inside source says that the secret phone number thing won't last long. The reasoning behind the flawed solution is that for years citizens and surrounding agencies have been going around the call takers by using the direct ph#'s which was burdening the various already busy law main dispatchers with having to listen to Redneck, OK PD dispatcher or some do-gooder patrolling in his vectorized Astrovan. Management just saw an opportunity to try something to fix it, and are giving it a try.
The source also tells me that things are going better than the lay-folk thought, but there are still a ton of smaller problems being ironed out. There are still some issues with CADS, as well as a bunch with the entirely new phone system. There are 15-20 techs from various vendors still on site working on average 12-16hrs a day to get everything working correctly though.
I'll keep everyone updated as they give me updates!