UASD for BC15 - Serial Number

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igregg

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I just received my BCT-15 Friday night and promptly and ordered up the Serial Key from Uniden for the UASD software but have not received the number yet. I got the confirmation email but still no key.

How long has it taken others to get the key?

Thanks
Ian
 

safetyobc

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Did you look over the confirmation email really good? It could have been in there.

Another option is it could have went to your bulk mail (spam) folder.

I got mine instantly, as Paul said.
 

igregg

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It say's the following in the email: Your order was unable to be processed automatically.

And on the Order Status page on the website, it also says "Status Unavailable".

I just checked my Bank Statement, and it looks like the $29.99 charge was made last night, so maybe we are getting closer.

Thanks for the replies.

73's
 

CommRX

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How do you get the key without paying an additional $8.00 for shipping and handling? I only saw shipping options.
 

Go-24

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CommRX - that baffled me too, but it didn't charge me the $8 and it emailed immediately.
 

igregg

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Well still no sign of the key yet. It's been 4 days (or 2 if you ignore the weekend).

It's not in my junk email... I've emailed Uniden (cannot locate a support phone number) and we'll see what happens.

Thanks for all of the input so far...

73's
 

igregg

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Thanks for the link. My bad for not researching a little bit more.

My saga continues. The customer service rep said I would be able to download the software via the link in the confirmation email. Though I was dubious this would be the right answser I was at work when she told me this and unable to confirm until now. The link in the email is indeed for the demo version of the software.

I've sent 2 email's directly to Orders@uniden.com, and now just submitted a web form to their customer service dept.

I hope after another call to them tomorrow I will finally get the serial number.

Love the scanner, but this has been a very frustrating experince for something so simple.

Thanks for letting me vent.

73's
Ian
 

bagmouse7

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What email address are you using? I never got the key when I used a hotmail account, but I did get it immediatly when I used a yahoo email address.
As everyone says. It either comes immediatly or never.
Try again with a different email address.
 

igregg

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I am using a hotmail address... This is for the BTC-15 version, which i had to pay $29.99 for, so not sure how I would be able to try a different email address without purchasing it again. :-(

I also have a BCD996T, and received the free software and key immediately to my hotmail address without any issues.... but it's possible the hotmail is hit & miss.

So, is there a way to get the key with a different address without paying again?
 

igregg

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Ok... problem solved. Spent about 1 hour total, mostly on hold, with Uniden. Started in Customer Service, then Technical Support, then the Parts Department. Parts eventually resent the email with both a link AND the Serial Number. Everything work's perfect now.

Love Uniden products and software, but was not impressed with the e-commerce system.

Thanks UPMan, safetyobc (and the rest) for the info and support.

73's
 

Go-24

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igregg said:
Ok... problem solved. Spent about 1 hour total, mostly on hold, with Uniden. Started in Customer Service, then Technical Support, then the Parts Department. Parts eventually resent the email with both a link AND the Serial Number. Everything work's perfect now.
It really should be that simple - took you an hour? Bogus support !!!! From my own experience the last couple of days I total agree with you their support leaves a LOT to be desired - it really sucks!!!!
 

avtarsingh

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this topic has been dead a while but i have a problem -

is there any way to find the key (without dealing with uniden ) for my uasd ?

i can't find the copy of the key email - and my uasd works just fine but i need the key for upgrading the firmware

is the key hidden anywhere in my uasd - to save me time waiting for email reply from uniden ?

thanks
 

ka3jjz

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You're mixing apples and oranges and coming up with grapefruits :.>> The UASD has nothing at all to do with upgrading the firmware. I don't know which radio you are trying to upgrade (or from what version) but each radio's instructions for firmware upgrades are linked in our wiki (link below)

http://wiki.radioreference.com/index.php/Uniden_DMA_FAQ

Besides both FreeScan and BcTool are more functional than the UASD, and freeware to boot.

73 Mike
 
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