Seriously? You've obviously never worked at a helpdesk. This is ONE email about a scanner that's about 15 years old. Meanwhile, they are probably getting hundreds of emails per day about the new scanners. Everything from "I want my money back" to "I just have a question" to "When's the app coming out" to "My scanner is doing (insert problem here)" and on and on and on.I wonder what sort of business model allows for zero communications with customers?
Zero communications in never good for any company, and I'm glad Uniden isn't like that.... and most folks here are well aware that Uniden is far better than most in that regard.I wonder what sort of business model allows for zero communications with customers?
As mentioned by UPMan and others quite frequently, Uniden provides a website for information on parts, and odering information that is quite reliable. I've had an answer to every request placed there.I am trying to track down the two key membranes for a UBC785XLT sold as a 785D I believe, I have left a few emails with Uniden Tech support but never had a reply, any ideas?