- Joined
- Aug 21, 2018
- Messages
- 2
Hello, my name is Kelly with Unication USA. Below is a response from Unication for customers who have voiced concerns about the release of Phase II in V1.1:
The Earlybird Upgrade option offered in April was in response to the overwhelming demand for an immediate Phase II upgrade solution for customers wishing to upgrade their existing G4/G5 units with Phase II. At that time, there wasn’t a remote updater option available and devices could only be upgraded manually at Unication’s facility.
The early bird upgrade was not designed or priced to be a profitable venture, but rather to offset the various costs that were incurred to facilitate this program in an efficient & streamlined manner. Our goal was simply to provide an upgrade solution at a cost that covered our expenses. In the end, the expenses associated with technical and administrative labor, dedicated receiving/processing/shipping staff, insurance, store fees, early licensing fees and the overall allocation of resources required to provide the upgrade service exceeded any sales revenue collected.
The upgrade offer was optional and like all promotions we offer, there is no guarantee that a better option will not arise in the future. Those that chose to upgrade had the advantage of upgrading and using Phase II on their devices for the past 4 months. In that 4 months, our engineers were able to develop a utility to remotely upgrade, and when the Phase II AMBE+2 vocoder proved to optimize performance on both Phase I and Phase II, the decision was made to extend this optimization across all devices. This decision is an investment in the quality of our products and a singular software benefits the G-Series product line by allowing us to dedicate our resources into further technological development & improvements.
It was tough deciding if we should publicly address this, because historically, there is no right answer in these situations. We appreciate our customers continued support and the entire Unication team truly went above and beyond during the onsite upgrade process. Each unit received was handled with extreme care. We could tell how much you loved your device by the way it arrived, and we did our best to repackage them in the exact same delicate way they were received. We stayed late to make sure devices went out the same day they were received if possible. We even had each unit evaluated while at our facility, replacing batteries in more than 80% of the devices sent in, with several others receiving new antennas, battery door covers, or belt clips if they were needed. If a unit was deemed to be in need of a warranty repair, we got in touch and coordinated that with you so that it didn’t have to make a second trip. We appreciate our customers and wanted to show it. We have so many exciting things planned in the coming months and look forward to sharing them with you!
We welcome anyone to contact us through our website at www.UnicationUSA.com
Thank you.
The Earlybird Upgrade option offered in April was in response to the overwhelming demand for an immediate Phase II upgrade solution for customers wishing to upgrade their existing G4/G5 units with Phase II. At that time, there wasn’t a remote updater option available and devices could only be upgraded manually at Unication’s facility.
The early bird upgrade was not designed or priced to be a profitable venture, but rather to offset the various costs that were incurred to facilitate this program in an efficient & streamlined manner. Our goal was simply to provide an upgrade solution at a cost that covered our expenses. In the end, the expenses associated with technical and administrative labor, dedicated receiving/processing/shipping staff, insurance, store fees, early licensing fees and the overall allocation of resources required to provide the upgrade service exceeded any sales revenue collected.
The upgrade offer was optional and like all promotions we offer, there is no guarantee that a better option will not arise in the future. Those that chose to upgrade had the advantage of upgrading and using Phase II on their devices for the past 4 months. In that 4 months, our engineers were able to develop a utility to remotely upgrade, and when the Phase II AMBE+2 vocoder proved to optimize performance on both Phase I and Phase II, the decision was made to extend this optimization across all devices. This decision is an investment in the quality of our products and a singular software benefits the G-Series product line by allowing us to dedicate our resources into further technological development & improvements.
It was tough deciding if we should publicly address this, because historically, there is no right answer in these situations. We appreciate our customers continued support and the entire Unication team truly went above and beyond during the onsite upgrade process. Each unit received was handled with extreme care. We could tell how much you loved your device by the way it arrived, and we did our best to repackage them in the exact same delicate way they were received. We stayed late to make sure devices went out the same day they were received if possible. We even had each unit evaluated while at our facility, replacing batteries in more than 80% of the devices sent in, with several others receiving new antennas, battery door covers, or belt clips if they were needed. If a unit was deemed to be in need of a warranty repair, we got in touch and coordinated that with you so that it didn’t have to make a second trip. We appreciate our customers and wanted to show it. We have so many exciting things planned in the coming months and look forward to sharing them with you!
We welcome anyone to contact us through our website at www.UnicationUSA.com
Thank you.