Uniden bad 536 hp help

[timdevaney]

Hi

I'm kinda new to this but heed help . I brought a 536hp scanner through Amazon .com I have two problems . First one is I have a new computer and keep getting asked for a code for the program to program the scanner which I no longer have . 2nd is I think Uniden need to replace my wifi dongle as its disconnecting all the time and sometimes won't even connect . I don't know where to go or who to talk to . I really want to use this new app now it's finally out . I was told there is a upman here who work at Uniden Nd he would help me .

Thanks

Tim

 

[Voyager]

The Sentinel SW doesn't require a code. Are you using something else? On the dongle, how often is it disconnecting? When it won't connect, has the IP changed?

 

[timdevaney]

Hi I'll check wat app I'm using as for the dongle its dropping out lots . I have a net gear router it's the top of the line one . The ip don't change it just sometimes don't pick up any wifi networks . It's really annoying Me my friend in USA had same prob . They replaced his dongle Nd boom it's great he said . But as I'm in NZ I dunno wat yo do or who yo talk to . Thx for the reply .

Nice to know pp, will help me .

Thx again

 

[mitbr]

Hi

I'm kinda new to this but heed help . I brought a 536hp scanner through Amazon .com I have two problems . First one is I have a new computer and keep getting asked for a code for the program to program the scanner which I no longer have . 2nd is I think Uniden need to replace my wifi dongle as its disconnecting all the time and sometimes won't even connect . I don't know where to go or who to talk to . I really want to use this new app now it's finally out . I was told there is a upman here who work at Uniden Nd he would help me .

Thanks

Tim

Hey Tim Tim here I like your name hehe are you in Dunedin fl as I am?
Tim

 

[timdevaney]

Hey Tim

Yea great name . I'm in Dunedin New Zealand mate. I'm guessing ur in. Florida in America

 

[mitbr]

Hey Tim

Yea great name . I'm in Dunedin New Zealand mate. I'm guessing ur in. Florida in America

Yea sorry bout that just noticed NZ in your last post.

You need to use the sentinel program from this link BCD436HP < UnidenMan4 < TWiki

Download the program to your computer and install it.

Once installed connect your scanner to the computer via a usb cable then run sentinel. This is what you use to program the radio.

 

[timdevaney]

Ok thanks IL look at the software now. Still not sure wat to do about the wireless dongle that's my main problem but thanks to all those that have replied I really appreciate it

Sent from my SM-G925I using Tapatalk

 

[mitbr]

Ok thanks IL look at the software now. Still not sure wat to do about the wireless dongle that's my main problem but thanks to all those that have replied I really appreciate it

Sent from my SM-G925I using Tapatalk

To check the wifi dongle I would use the Rh536 software this program will allow you to connect to the wifi dongle to make sure its working follow the instructions on the link below...
BCD536HPFirmwareUpdate < UnidenMan4 < TWiki

follow these instructions on the radio
On your 536 scanner
#1 press menu
#2 scroll to wi-fi setup press yes
#3 scroll to set connection press yes
#4 scroll to infrastructure press yes
#5 pick your network press yes (enter wireless password for your network press yes)
#6 pick show wi-fi information (this is the address you connect to)
#7 press menu until scanner returns to scanning
#8 start your rh-536 software enter your scanners address and setup VLC media player and follow directions on the uniden 536 support page


Tim

 

[ofd8001]

Is the dongle firmware 7.28? If not, most likely that's your problem.

 

[timdevaney]

Nope it 4.7 wifi version it says. Sorry if I sound dumb I'm new to this kind of nd have a head injury so I'm a bit slow. But thanks for help so far

Sent from my SM-G925I using Tapatalk

 

[ofd8001]

I'd say the problem is the dongle firmware. The link below should help you.

BCD536HPFirmwareUpdate < UnidenMan4 < TWiki

(Most of us started out knowing very little and had to work thru these problems too.)

 

[timdevaney]

Thx guys. Ur helps great

Sent from my SM-G925I using Tapatalk

 

[Voyager]

Yep. You definately want to update the firmware to the version that works.

 

[timdevaney]

Ok I did everything I was told . I got the wifi firmware updater thing Nd all went to update Nd keep getting error in red . My scanner version is 1.03.03 wifi dongle version is 4.06 . I've done everything correctly dunno wat to do now . Anyone ??

 

[timdevaney]

Can someone put me in touch with Paul from uniden. I think the dongle is dead. The light don't always come on when plugged in and it won't let me up date it. I think it needs replaced. I called uniden nz Nz they said I need they cnt help as they don't support that product nd to call uniden America. I'm at a loss as to what to do. I feel they sold me a dud scanner.

Sent from my SM-G925I using Tapatalk

 

[mitbr]

Can someone put me in touch with Paul from uniden. I think the dongle is dead. The light don't always come on when plugged in and it won't let me up date it. I think it needs replaced. I called uniden nz Nz they said I need they cnt help as they don't support that product nd to call uniden America. I'm at a loss as to what to do. I feel they sold me a dud scanner.

Sent from my SM-G925I using Tapatalk

Hey Tim the easiest thing to do would be to buy a new dongle since Uniden America only supports North American repairs. Ask the NZ UNiden for a way to buy a new dongle they are cheap like 35 usd or so.
FYI this web page says they repair scanners.
http://www.uniden.co.nz/new_zealand/cs_service_centres_uniden_index.asp

Buy the dongle here
http://www.unidendirect.com/accdetail.cfm?item=BCD536HPWIFIADP
Tim

 

[timdevaney]

Thanks heaps for the help guys. Ur a great bunch of very clever people. I really appreciate the information assistance and advice I have been given here cheers.

Looks like replacing the dongle is the best thing to do but the point is I should not have to be paying with my own money for a new one in the first place just because uniden screwed the releaser makes me angry we all paid good money for those scanners and were completely screwed over however they seem to be getting things sorted now which is really good so I will go and order a new dongle thanks again everybody

Sent from my SM-G925I using Tapatalk

 

[mitbr]

Thanks heaps for the help guys. Ur a great bunch of very clever people. I really appreciate the information assistance and advice I have been given here cheers.

Looks like replacing the dongle is the best thing to do but the point is I should not have to be paying with my own money for a new one in the first place just because uniden screwed the releaser makes me angry we all paid good money for those scanners and were completely screwed over however they seem to be getting things sorted now which is really good so I will go and order a new dongle thanks again everybody

Sent from my SM-G925I using Tapatalk

Yea it does suck you have to pay but in your unique situation being in NZ its probably the best cheapest and fastest recourse.
Let us know if you get it working with the new dongle.
Tim

 

[timdevaney]

Will do cost me about a hundred us dollars for it

Sent from my SM-G925I using Tapatalk

 

[Voyager]

That's one of the pitfalls when you import a scanner designed for another region. Any issues will require another export/import action.