ok what is wrong with the people that answer the phone at uniden ? does uniden not train them or what ? i called there today to ask some help about i calls for the 396 xt, and the guy that answered the phone said hes not familiar with this, he puts me on hold for 10 mins, and then he gets back on the phone and tells me hes trying to find someone to help him, all i wanted to know is how i could listen to i calls in my 396 xt, ive never tried it before and wanted to set it up, all i wanted to know is how to get it going ? this isnt the first time ive had trouble calling them either, they either dont know what there talking about, or they rush you off the phone, uniden really needs to hire someone there that knows what there doing! so he tells me hes going to call me back when he finds out, and its been 5 hours now and they are now closed!