I called also and received the same story and that it was unknown when the radio would be repaired. I checked the repair status on my 436 today and it says its being returned to me. No documentation of repair or anything else. Now my worry is that it is being returned not repaired and no refund. I will say Uniden was very quick to cash my payment for repair and shipping
When you send the radio, do you have to include the original box and accessories r do you just send the scanner with installed SD card, AC adaptor? It's not clear on the repair form and I only want to send the the components necessary to reproduce the problem. I don't want to send everything, then not get everything that I sent back. Thanks!
I sent my HomePatrol 2 scanner in for repair on 04/28/2020 estimated shipping date back to me is 05/26/2020 which is today. I checked the status of the scanner online and it still says "The unit has been received."
I spoke with Customer Service on the telephone. The Covid-19 problem has affected their work. They were shut down briefly, and as a result they are behind. It will probably be longer than expected. But pursuant to my conversation, they are doing the best that they can and appreciate everyone’s patience.