There is a little learning curve with this scanner but once you figure out how to do regular updates you're going to love it. Lets try a couple of things first.
1) Press Menu, Set your location, Enter Zip Code, Select USA, Enter 14830 the press Accept.
2) Press Range, Press + or - to get the recommended distance. I use 10 miles on the factory antenna and 20 miles on my external antenna.
3) Press Menu, Select Service types, Press the down arrow and verify that Law Dispatch is selected (highlighted) and then press select.
4) Next we need to verify that the database has been updated, Press Menu, Advanced Menu, Press the down arrow and select version information. Your firmware version should be 2.04 and your database date should be within a week of when you updated. If they are not you will have to finish updating.
Let me know.
Clay