The other day I held for over 3.5 hours until my phone died and I never got through. I need to pay for a repair but I can't get through to anybody. I'm really stuck. I sent them an email two days ago telling them to call me and no dice. This is the most pathetic poor excuse for service that I have ever experienced. I hope Uniden is reading this. Dose any one know the name of the CEO or CFO? I'll gladly give he or she a call and let them know. I write this as I sit on hold not for almost an hour.
Jaime-KA3NXN.
I had a similar issue, the item I sent in was finished and for some reason they could not charge my credit card. I provided all my contact info to include e-mail and phone numbers.
They snail mailed a letter to me, between weekend and what not by the time I receive the snail mail, I had like less than 10 days to pay for the item or it would be "disposed" of.
Called the FAX number of the repair letter, 100% busy all the time, just called it now for fun, still busy after 4 FREAKING MONTHS! Finally called another number that had nothing to do with Service/Repair and found a helpful person that was able to take payment and get things moving.
Also if you are on hold and they go to lunch, I think I went from some repeat message about everyone busy to the calls would not be answered for another hour until they all got back from lunch!
Suggest you try these numbers:
FAX - 817-799-1514
Voice - 800-620-7531
Good luck!!