Uniden Repair Service

[Chinto]

Hello all. I have had my 396T for about 2 months now. Went through the updates with no problems and have noticed some improvements. Over the weekend however I noticed that my power on button started to not work. As of last night it will power on but not power the unit down. I have contacted uniden and am sending it back for repairs. Anyone else had this problem or can you guys tell me your experiences with the service department?

Thanks in advance.

 

[Dave520]

I have used the Uniden Service twice now in 3 months. I sent my 396 back for poor audio and they changed the speaker. About 2 weeks after I got it back the speaker broke again. Both times it took about 3 weeks to get it back from them. I would make sure that when you ship it back that you use a service that will give you a tracking number "just in case".
You can go to the Uniden website and check on the status of your repair.

Good Luck!
Dave

 

[Chinto]

Thanks for the reply. i sent it out today UPS next day and have a tracking number. Will they update you and tell you what is wrong with the unit before they fix it?

Thanks

 

[mrsvensven]

Mine was out of warranty, so they looked at it and gave me a quote (which happened to be 0$) before fixing it. My options were:
Pay $8.00 shipping + $0 parts and labor for them to fix it and ship it back
Pay $8.00 to have it shipped back
Have them throw my scanner away

If your warranty is still good they might just fix it and return it.

 

[jimlawrence]

I recently had a good experience with Uniden repair service. I sent a 996 to Ft. Worth for some minor work prior to selling it to a good friend of mine and the turn-around was great, what needed to be done was done correctly and, most importantly, he's totally happy with the 996 he bought from me.

I wouldn't hesitate to send them work again.

YMMV.

 

[Dave520]

My 396 was out of warranty so I had to pay the $60$ anyway to have it fixed. Even though you shipped it next day air to them, don't be alarmed if it takes a few more days to show up in their system. They received my scanner on a Friday (per delivery confirmation) and I could not see it in their system until Wednesday. Once it is there you will see the estimated return date and what was replaced.
Dave

 

[kd7ckq]

I recently sent my BC780XLT in. Service was great. I plugged it in to a tip-negative PS by accident. I swear the thing was on fire. Was ready to throw it away. They fixed it and it is good as new.
If I ever do a stupid thing like that again, I know where I am sending it without hesitation.