Uniden Repair?
- Thread starter K4SVT
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Figure on one month from the time you send it to the time you get it back. I had a BR330T with a problem in January. From the time I sent it, it was just short of one month total.
You can track the progress of the repair on their website.
You can track the progress of the repair on their website.
ve1sef
Member
About 4-6 weeks, sent the 996 down for a visit last May. As I recall,you can
follow the progress online thru the Uniden Site.
follow the progress online thru the Uniden Site.
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396t
well its been there for about 2 weeks still not in the system...hope they didn't lose it the rep was like just call back Wednesday and see then or maybe friday....but we'll see what happens.....
well its been there for about 2 weeks still not in the system...hope they didn't lose it the rep was like just call back Wednesday and see then or maybe friday....but we'll see what happens.....
MFD4305
Member
"Sometimes You Just Sits and Waits"
I sent my year-old 996T to Uniden (damaged - my fault) last month. One can fill out the necessary details and get Uniden's internal tracking number before actually sending the scanner. I shipped UPS with tracking. According to the Uniden site, my scanner was "received" two days after my UPS tracking number said it arrived.
Then I checked the Uniden site daily. Absolutely NOTHING happened until the day before the "estimated ship date" that was coincidentally 30 days after the Uniden-assigned "received" date.
In a single day the scanner was repaired and "shipped" via "FedEx SmartPost." By now you're probably ready to guess what's next....
The package was scanned-in by FedEx the same day and traveled overnight to a FedEx facility located less than an hour's drive from my home. There it sat over last weekend until yesterday morning, when "Package data Transmitted to USPS" occurred (Oh G*d, not the Post Office!!!). The package also "departed FedEx location" yesterday. I'm guessing that means that USPS picked it up and the Post Office MIGHT get it to me tomorrow - the scheduled deilvery date - making the one hour drive in two days, IF I'm lucky.
Now, I have a Masters degree in management. I understand logistics. But I paid UPS $6 to get the scanner to Uniden in two days. Uniden charged me $10 to get it back to me in eight days. That after taking 30 days to complete repairs which took something less than a day to actually perform.
Maybe the answer to improved customer satisfaction is to be a little LESS transparent regarding the process. I'm reminded of the old adage about how sausage and laws are made....
Just my $0.02 .... YMMV
UPDATE: in the interest of fairness and truth - USPS delivered the repaired scanner today, about 2 hours after I posted the above. The facts are correct, but the ending is one day happier.
I sent my year-old 996T to Uniden (damaged - my fault) last month. One can fill out the necessary details and get Uniden's internal tracking number before actually sending the scanner. I shipped UPS with tracking. According to the Uniden site, my scanner was "received" two days after my UPS tracking number said it arrived.
Then I checked the Uniden site daily. Absolutely NOTHING happened until the day before the "estimated ship date" that was coincidentally 30 days after the Uniden-assigned "received" date.
In a single day the scanner was repaired and "shipped" via "FedEx SmartPost." By now you're probably ready to guess what's next....
The package was scanned-in by FedEx the same day and traveled overnight to a FedEx facility located less than an hour's drive from my home. There it sat over last weekend until yesterday morning, when "Package data Transmitted to USPS" occurred (Oh G*d, not the Post Office!!!). The package also "departed FedEx location" yesterday. I'm guessing that means that USPS picked it up and the Post Office MIGHT get it to me tomorrow - the scheduled deilvery date - making the one hour drive in two days, IF I'm lucky.
Now, I have a Masters degree in management. I understand logistics. But I paid UPS $6 to get the scanner to Uniden in two days. Uniden charged me $10 to get it back to me in eight days. That after taking 30 days to complete repairs which took something less than a day to actually perform.
Maybe the answer to improved customer satisfaction is to be a little LESS transparent regarding the process. I'm reminded of the old adage about how sausage and laws are made....
Just my $0.02 .... YMMV
UPDATE: in the interest of fairness and truth - USPS delivered the repaired scanner today, about 2 hours after I posted the above. The facts are correct, but the ending is one day happier.
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rbm
Member
You hit on one of my pet peeves.
There are several businesses that my wife and I absolutely refuse to deal with because they use that Fedex/USPS hybrid shipping method. At times, we've watched shipments take more than two weeks to get here. (One of those is Chef's Catalog. Their shipments seemed to take forever.)
I don't know how any business can be so naive as to think that customers would put up with that. Or wouldn't notice. They may save a little money using that service but they MUST lose customers because of it. That's not a win-win situation for anyone concerned.
Of course with repair service, you don't have a lot of choice.
Rich
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396t
well i have got my 396t back all is good on it looks great except the side grip they never replaced that they just threw black electric tape on it...how lazy is that if your going to refurb it all then do it but all and all the scanner is great but just that problem so i will be contacting your repair supervisor about this...
William
K4SVT
well i have got my 396t back all is good on it looks great except the side grip they never replaced that they just threw black electric tape on it...how lazy is that if your going to refurb it all then do it but all and all the scanner is great but just that problem so i will be contacting your repair supervisor about this...
William
K4SVT
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