Well I am now the proud owner of a 396 and a 996! Yeah for me!. I stopped off at Amateur Electronic Supply and a helpful salesman proudly took my money. I have to save the 996 till Christmas, but I am currently having fun with the 396. I was in the States from Canada and figured this would be the best time to do it.. I am a little suprised at the Belt Clip, just not used to it...not sure if I like it, but really not a big deal...The service at the store was friendly, and patient. I had some trouble with my CC, had to call the CC Company to 'unlock' my card...that much money must have set off the security alarms...oh well. Now to the 396 boards..
While it's plainly obvious that your experience there was bad, mine was anything but, the salesman was polite, patient and struck up a pleasant casual conversation. I didn't have to wait for anyone to get off their chair or phone cause they were to interested in online orders. Having only been in there the once, and dealing with just one salesman, I would definately purchase from again, via online or at the store.