Uniden, if you are reading this, who in God's name decided to use DHL to ship the repaired unit to my local USPS for delivery. This is insane. It took 7 days to go from TX - NJ!
Repair Quality: A
Turnaround time: D-
Shipping: F
Listen to your customerfeedvack.
YUP same issue here mine came back "FedEx SmartPost" to NJ..What a JOKE...FedEx to the POST OFFICE then to me .....all i can say USE UPS They are the BEST...[/QUOTE]
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For me, it was a total cluster. I also give an A and a D and an F.
My time frame was December 2011-Jan2012 ( over a month ).
No need to bore everyone with rants. It was just absolutely awful service.
The left hand did not know what the right was doing.
To add insult to injury, it was sent 2 day air and returned FedX/USPS. It took 8 days to go 3 states.
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I also tried to buy 2 items from Uniden. Huge cluster again.
It was totally turned around by an astute CS Supervisor. She fixed it all.
I had ordered Sunday night and by Friday morning the order was still FOOBARED.
This wonderful lady fixed it, and upgraded me to true overnight so I got Friday.
She had to bypass the Uniden system and order on her own department resources.
I am a Uniden customer for life. I will never do business with Uniden corporate again however.
I am not angry, but just absolutely hate doing business with chaos.
The same brains that shipped FedX/USPS must have set up the POS system.
There are too many other companies out there who offer better service.
Also.... all Uniden employees were courteous and helpful at all times... just unable to do their jobs.
Go figure???