HOW TO SEND A PRODUCT IN FOR REPAIR
If you would like to send a unit in for service, please follow the steps below:
1.Attach a letter to the actual unit with a brief description of the problems you are having with the unit.
2.Make sure you print your complete name, address, and phone number on the letter.
3.If the unit is covered under warranty, you must enclose a copy of your receipt or proof of purchase.
***Warranty covers manufacturer’s defects only. Units that are under warranty will be repaired/replaced and shipped to you at no cost.***
• If the unit is no longer covered under warranty, you must enclose payment with the unit. To determine the cost, you should look up the repair fee on our web site
Home at Uniden America. You may pay by check, money order or credit card. We accept Visa, MasterCard, Discover and American Express. Please include the expiration date and cardholders name with the credit card number.
• In order to expedite the return of your Uniden product, it is our policy to service or exchange and return “out of warranty” items without furnishing an estimate unless the service charge exceeds the standard repair cost.
• If your unit is not repairable or the charge is going to exceed the standard repair cost, you will be notified in writing with an estimate. This estimate will also be available when checking the repair status online.
• Ship your unit prepaid via UPS or FEDEX or any carrier with a tracking system to:
Uniden America Corp.
C/O Saddle Creek
743 Henrietta Creek Rd., Suite 100
Roanoke, Texas 76262