In attempting to update BCD996P2 firmware, Uniden supplies info regarding loading the driver uniden_usbser.zip. Extracting creates file folder uniden_usbser. Opening the file reveals two files: uniden_usbser.cat and uniden_usbser.inf neither of which contains driver(s). Device Manager does not show any evidence of drivers. Initial tech support was unable to assist and my 'case' has been "....referred to corporate." I am, awaiting a response. Any help in the meantime is deeply appreciated.