- Dec 23, 2009
- Metro Chicago
My first post on this forum asked the members if the manufacturer's customer service was a consideration in a purchase. Almost everyone said "no", price was the biggest issue. Dealing with the manufacturer was the last place to go for info, second to last was the co. that sold them the product. Everyone said they would rather get their info right here on RR. I did that and got no response so I decided to go to Uniden's web-site to ask the question. Sent an e-mail, got the auto response, "Someone will respond in a couple of days". I went to check on the response several days later and the question I asked was closed and there was no response. I called Uniden and talked to a very nice person, polite and courteous. His only response was, "This is the way it was programmed, as long as it works, just ignore it". As for my question regarding why my inquiry was closed with no response, "We automatically close all inquiries that are derogatory and inflammatory". I explained my inquiry didn't have words to be considered derogatory. "Well" he said, "Must have been a system hiccup, I apologize for the problem" No result, no answer to the question. UPMan, THIS IS HOW YOU LOOSE CUSTOMERS!