I had a little bit of a bad experience with them recently. I odered 2 antennas and an adapter...just planning ahead for vacation. I ordered online and after about 5 days of no emails, I emailed them to see what the status was. They never replied but I received an email that it was shipped and included a shipping number. I got the package and noticed 1 antenna was missing so I chekced the packing slip. The other was back ordered and it had an expected date for stock to be delivered. I called to see what the issue was and talked to someone that said it was an accident and it will ship with no extra shipping cost by 04/22. I asked why it showed as in stock online. I was told they are not that big of a store and their website does not have the exact status of stock. Last night, 04/29, I emailed again to get a status. I received a reply today that they had not received them from the supplier yet. I replied soon after asking why they didn't let me know until after I asked about my order. I also asked if I could cancel the order so I could order it from somewhere else (Scanner Master comes to mind). I have yet to receive any reply. I called before 5:30PM EST (closing time listed on their site) and no one answered.
All I want to know is why is it so hard to email or call customers of issues with their orders? Their site still shows the item in stock.
All I want to know is why is it so hard to email or call customers of issues with their orders? Their site still shows the item in stock.