I work for a web hosting company and I hate people who can't E-Mail us. People call in (usually computer IDIOTS) and mumble and ramble for 10 minutes about useless details for a small problem. Sometimes I kick these people off the phone and say
"For this type of issue we only handle it via email, please email <address> Thanks! Goodbye!"
We monitor E-Mail as much as we do phone, and reply quicker, have better replies to issue because we have time to research them, etc.
I don't see why all businesses don't do this. But for whatever reason, jackasses prefer phone as method of choice! People call in if an E-Mail goes 1 minute without a reply!
Ugh. I need to move to an island. Good thing I'm on vacation right now.