HP-2: Update HP II

[MississippiPI]

I was trying to update my HP II, it said my USB isn't recognized, it worked last month now it doesn't. Any ideas?


Thanks you all

 

[chief21]

Plug your HP2 into a USB port, then go into Windows Device Manager to confirm that a USB port has been assigned to your scanner. If not, your cable could be defective.

 

[Brales60]

I need to reboot my computer sometimes to read the USB.

 

[Ubbe]

All USB ports have their own individual driver, try another port.

/Ubbe

 

[z96cobra]

Make sure you select the correct COM port in your software (Sentinel) as well.

 

[fxdscon]

Make sure you select the correct COM port in your software (Sentinel) as well.

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Sentinel has no settings for COM ports. When Sentinel is communicating with the scanner, the scanner should be in "Mass Storage" mode... which treats the scanner as a mass storage device connected by USB, just like an external drive. No serial COM ports are involved.

When connected in mass storage mode, the scanner's SD card will be listed under "Disk Drives" in the Windows Device Manager along with the other drives in the computer.

If a COM port is showing for the scanner in Windows Device Manager, the scanner has been put in "Serial Mode", and won't be able to communicate with Sentinel.

 

[MississippiPI]

I appreciate the response, nothing has worked and apparently Uniden doesn't repair their own product. Happy New Year to ya

 

[fxdscon]

apparently Uniden doesn't repair their own product.

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Of course Uniden repairs their own products, all the information for Uniden repair service is at this link:

Need your Uniden Product Repaired?

Need a Repair? Uniden is here to help! To send in your device for repair: Print and fill out our Repair Form. Provide as much detail as you can about the issues your device is experiencing and any troubleshooting steps you've taken. Whe...

repair.uniden.com

 

[phask]

I appreciate the response, nothing has worked and apparently Uniden doesn't repair their own product. Happy New Year to ya

I just had a HP1 repaired (Nov 22) and have a HP2 and another HP1 I will be sending in shortly.