UPMan, Are we there yet?

[kayn1n32008]

No one would have bought the 536 in the first place if Uniden had not announced the WiFi feature. Who in their right mind would have paid the $100.00 more for a bigger bulkier unit than the 436 with no additional features?

People were lining up for the x36 scanners simply for the phase 2 decoding ability. Salivating even knowing the app ect was not ready.

I also hate the way customers are being made out to be complainers. This isn't the case, these people have paid for an expensive product that was falsely advertised, comes with a WiFI Dongle that is non-functional, and has not publicly heard one peep from Uniden the manufacturer. UPMan has tried to help the situation by passing on his informal information but where is the official word from Uniden. Why no customer support or no attempt to at least address the issue with dissatisfied customers?

How was the product false advertised? Seems to me Uniden was upfront that the app ect was not ready. Some of the people who bought early bought knowing the app was not ready, and have done nothing but b*tch, moan, whine and complain the millisecond past the end of the first quarter.

Sad really. Maybe they are choked they paid for an incomplete product, and now have no real option but to either b*tch or sell their scanner.





Sent from my iPad using Tapatalk

 

[xrorx]

Looking at the pictures of the 436 and 536 pc boards, to me it seems like the 436 is by far a better built unit. I'm am not trying to incite a pxxxxxx match, it was just my first thoughts when I saw the boards and overall construction. Again I am happy with the 436, a little pricey and not fully functional as yet but happy.

 

[VE3RADIO]

People were lining up for the x36 scanners simply for the phase 2 decoding ability. Salivating even knowing the app ect was not ready.





How was the product false advertised? Seems to me Uniden was upfront that the app ect was not ready. Some of the people who bought early bought knowing the app was not ready, and have done nothing but b*tch, moan, whine and complain the millisecond past the end of the first quarter.

Sad really. Maybe they are choked they paid for an incomplete product, and now have no real option but to either b*tch or sell their scanner.





Sent from my iPad using Tapatalk

What is your point?

And no.. the main reason I and many others bought this was not phase 2 rather to listen to my home system while I am on the road.. there is no feed for my system and I am not going to put one up as the region has an issue with it. I did not know until I opened the box and couldn't find the CD that it was not out yet.

Simple solution.. don't advertise something not available.

 

[y84media]

Not to gloat, but I am so glad I returned my x36 radios a month after release. Now I just occasionally check the forums and smirk.

I had a chance to do the same, and I made the mistake of trusting them & cancelled the RMA after I was told that I would get MY scanner back after the hardware repair. What a mess that was.

I also didn't know that the app wasn't released until after I opened the box. At that point it's return it and pay shipping & a restocking fee. Might as well just keep it, and hope Uniden makes it better. So far, the hardware is fixed like they promised, but as for customer service, pride of ownership, and otherwise feeling good about my purchase....no, feeling like I made a $630 mistake.

Just thank goodness that I didn't buy a car with the promise of ice cold air conditioning, and then come to find out that the A/C compressor isn't installed, isn't what they hoped it would be & might be ready after the end of 1st qtr, then 30 days later, then maybe sometime soon.

 

[omrail]

Anyone have the address to the President of Uniden or the corporate office?

Are you looking for the true corporate office in Japan. The link for the directors

2-12-7 Hatchobori, Chuo-ku,
Tokyo 104-8512, Japan

Phone: 81-3-5543-2800
Fax: 81-3-5543-2801

Directors | Corporate Info | Uniden

 

[mrkelso]

Are you looking for the true corporate office in Japan. The link for the directors

2-12-7 Hatchobori, Chuo-ku,
Tokyo 104-8512, Japan

Phone: 81-3-5543-2800
Fax: 81-3-5543-2801

Directors | Corporate Info | Uniden

Thanks i will pass this one along also

 

[Roveer]

So I read this thread. I read Upman's message about scheduleing and I have the following to offer.

I am really dissapointed that the product roll-out has gone the way it has. I bought the scanner based on this feature almost by itself. I was also very dissapointed at the P25 Decode quality. I still cringe when I listen to my 536 and hear the garbled audio and then turn on my Radio Shack scanner and things are much much clearer. So overall, this was a bad decision on my part.

Uniden blew it. They got their base all revved up with a nice video and promise of a major feature and they didn't deliver. They owe us an apology. That's for sure. We supported them financially and otherwise. It's time for them to show us some respect. An apology... That's really what we want.

I find myself thinking about selling my 536 on eBay and getting something with better audio quality. The app has really lost it's shine for me at this point. Other manufacturers soon will have products with similar or better featues. Uniden has opened the door for all of them with this product.

Having worked in technology positions and being responsible for multi-million dollar project design/build/rollouts I firmly believe the product managers and those who made the decision to outsource such an important piece of their technology (pieces they were makeing feature promises on), should be held accountable. I certinly hope our voices are being heard at those levels. Sorry guys, no bonus for fouling this all up. Yup, didn't achieve your goal no matter what your managers say. The product is affected by audio quality issues, poor manufacturing practices (headphone jack debacle), vaporware, siren well past target date. All those things spell a faulty product overall and those responsible should be held accountable by their management.

A lot of us feel we were duped. I certinly do. 600 bucks isn't going to be the end of me and it won't get me calling corporate to compalin to a receptionest. It will however turn me away from Uniden for all of my future needs. That and my opinion will be shared by others of similar interest.

That's what I have to offer.

Roveer

 

[SCPD]

well-

So I read this thread. I read Upman's message about scheduleing and I have the following to offer.

I am really dissapointed that the product roll-out has gone the way it has. I bought the scanner based on this feature almost by itself. I was also very dissapointed at the P25 Decode quality. I still cringe when I listen to my 536 and hear the garbled audio and then turn on my Radio Shack scanner and things are much much clearer. So overall, this was a bad decision on my part.

Uniden blew it. They got their base all revved up with a nice video and promise of a major feature and they didn't deliver. They owe us an apology. That's for sure. We supported them financially and otherwise. It's time for them to show us some respect. An apology... That's really what we want.

I find myself thinking about selling my 536 on eBay and getting something with better audio quality. The app has really lost it's shine for me at this point. Other manufacturers soon will have products with similar or better featues. Uniden has opened the door for all of them with this product.

Having worked in technology positions and being responsible for multi-million dollar project design/build/rollouts I firmly believe the product managers and those who made the decision to outsource such an important piece of their technology (pieces they were makeing feature promises on), should be held accountable. I certinly hope our voices are being heard at those levels. Sorry guys, no bonus for fouling this all up. Yup, didn't achieve your goal no matter what your managers say. The product is affected by audio quality issues, poor manufacturing practices (headphone jack debacle), vaporware, siren well past target date. All those things spell a faulty product overall and those responsible should be held accountable by their management.

A lot of us feel we were duped. I certinly do. 600 bucks isn't going to be the end of me and it won't get me calling corporate to compalin to a receptionest. It will however turn me away from Uniden for all of my future needs. That and my opinion will be shared by others of similar interest.

That's what I have to offer.

Roveer

Sell it and wait for the Whistler or you can wait for the firmware update to make it better thats about the choices we have.....The decision to make the scanners in Vietnam was a bad idea from the getgo by Uniden,the speaker in the 536 is CHEAP!Right before I sold mine I hooked up a external speaker it was better,but not as clear as my 996Xt was.My Gre is clear but is also not perfect at Phase 2 decode....at least on the PSIC NJ system.

 

[Roveer]

Sell it and wait for the Whistler or you can wait for the firmware update to make it better thats about the choices we have.....The decision to make the scanners in Vietnam was a bad idea from the getgo by Uniden,the speaker in the 536 is CHEAP!

I just posted a review on Amazon about the 536HP and i ended with "The most exciting thing about my new Uniden Scanner is checking message boards hoping I'll see a new firmware or that the app has been released. Sadly, I haven't seen any progress on either front."

I also put in the review that my negative aspects on the scanner exist at this point in time. It is possible that in time Uniden may fix these things. I really hope they do because I do like this scanner. It has a lot of features that I like. But again, "at this point in time" I find the scanner a big dissapointment. Still hoping it improves.

Roveer

 

[kellykeeton]

http://forums.radioreference.com/showpost.php?p=2191317

I would almost say I would rather not hear anymore about it updates or otherwise from upman - these excuses are now just making me angry with it. I did purchase this because I trusted in uniden to own up to the single feature I purchased this radio for.

You lost my loyal trust and the recommendations I would give to new scanner owners. I am ok with the new scanner but never again will buy a new uniden radio.

 

[zz0468]

...How was the product false advertised? Seems to me Uniden was upfront that the app ect was not ready...

...Sad really. Maybe they are choked they paid for an incomplete product, and now have no real option but to either b*tch or sell their scanner.

All I can say is, if I were in the scanner business, these are the sort of customers I'd want my competition to have.

 

[airwolfbell222]

The head office in Japan must not be fully aware of the mess that's been created here. It's not very common for a Japanese company to mislead people like they're being mislead with the X36HP products. I could almost believe rushing the products to market before the Christmas shopping season just to get some potential extra revenue, but to release a product a month after Christmas and have it not fully functional out of the box is a head scratcher.

All we hear about now are updates on the wifi feature, but not one peep about the analyze feature. I'm frustrated that this was promised to be working upon purchase of the product and it's not and that to me is dishonesty.

I have to imagine that the scanner division of Uniden doesn't produce enough revenue to get the attention of the executives of the company. You would think that a mess like this that seems to be getting people more and more upset with each passing day would warrant a response from the Uniden PR dept or corporate executive. Instead, the burden seems to be placed on the product manager who's responsibility should probably not be dealing with public relations when it comes to a mess this big.

If you bought a $500 smart phone and they said it could make phone calls, but when you got home and turned on the phone it couldn't because the company that made the phone said they're still trying to figure out how to get the phone to make calls, wouldn't you be a little upset?

I'm just shocked that with all the venting and frustration expressed by all of their customers is met with basically no public interest from Uniden in terms of an apology or anything. But I can guarantee you that the bean counters and lawyers at the company already played out many scenarios of a disastrous product launch like this one knowing the product was not ready. The only reason one starts a business is to make a profit and in the case of Uniden, they probably have determined that the scanner market was a dying market due to ever growing proprietary radio systems, encryption, etc. and that delaying this product launch until it was ready would have probably hurt their bottom dollar.

 

[LiquidPandora]

UNIDEN WILL TRY TO USE THE ANALYZE Mode a SUPRISE

The head office in Japan must not be fully aware of the mess that's been created here. It's not very common for a Japanese company to mislead people like they're being mislead with the X36HP products. I could almost believe rushing the products to market before the Christmas shopping season just to get some potential extra revenue, but to release a product a month after Christmas and have it not fully functional out of the box is a head scratcher.

All we hear about now are updates on the wifi feature, but not one peep about the analyze feature. I'm frustrated that this was promised to be working upon purchase of the product and it's not and that to me is dishonesty.

I have to imagine that the scanner division of Uniden doesn't produce enough revenue to get the attention of the executives of the company. You would think that a mess like this that seems to be getting people more and more upset with each passing day would warrant a response from the Uniden PR dept or corporate executive. Instead, the burden seems to be placed on the product manager who's responsibility should probably not be dealing with public relations when it comes to a mess this big.

If you bought a $500 smart phone and they said it could make phone calls, but when you got home and turned on the phone it couldn't because the company that made the phone said they're still trying to figure out how to get the phone to make calls, wouldn't you be a little upset?

I'm just shocked that with all the venting and frustration expressed by all of their customers is met with basically no public interest from Uniden in terms of an apology or anything. But I can guarantee you that the bean counters and lawyers at the company already played out many scenarios of a disastrous product launch like this one knowing the product was not ready. The only reason one starts a business is to make a profit and in the case of Uniden, they probably have determined that the scanner market was a dying market due to ever growing proprietary radio systems, encryption, etc. and that delaying this product launch until it was ready would have probably hurt their bottom dollar.

WHen they try to make things right.. we will all see a message from Upman Reporting how happy they all are to surprise us all with the Analyze Mode... As part of the Fix and hope we will be Happy.... Look Up Logitech and the words Class action etc.... and see what they did.

 

[Boatanchor]

“I'm not upset that you lied to me, I'm upset that from now on I can't believe you” (Friedrich Nietzsche)

Kind of says it all really..

 

[krokus]

If you bought a $500 smart phone and they said it could make phone calls, but when you got home and turned on the phone it couldn't because the company that made the phone said they're still trying to figure out how to get the phone to make calls, wouldn't you be a little upset?

In the x36 case, it would be more like the phone not being able to use voice commands for dialing. The primary functions work, but an ancillary feature is not ready.

Sent via Tapatalk

 

[genemalet]

Uniden and Scannermaster, why sell me a product not complete??

I have rarely posted to this because I really don't have time to mess around on the boards.
I bought my 536 scanner when they first came out. I bought because I saw this video:
https://www.youtube.com/watch?v=zGPEEGw5NzE

Move the video to 15:50 and it talks about the ability to connect my smartphone.

Where is that???

I didn't need the other stuff. My Radio Shack Pro-197 was working fine.

I would like to find out where I get my money back. I paid a lot of money for a radio that needs to be fixed for a headphone issue and it doesn't come with what Uniden said it would come with. I am surprised Uniden hasn't sent a letter offering some sort of money back for the issue or an apology letter. If someone didn't tell me about this board I would have been at a loss.

Lets go back to the Video, what about Mabel and Billy Ray. Do they have time to sit on these boards and wait for Uniden to come up with a solution? Uniden the only solution is to take this scanner back and refund us the full amount for the radio and shipping. Period

 

[phask]

Sa`me thing - over and over,same result isn't that one of the definitions of insanity

I'm still waiting. Have not bought one yet, don't need it. At present there is NOTHING it does that I need that my current arsenal can't provide. ( I currently have no phase II).

It's hard , I've had scanner acquisition syndrome forever, but there are just too many issues to pull the trigger.

 

[AA6IO]

At this point, even when the Wi-Fi and analyze mode come out, if they every do, my faith in Uniden has vanished. Not in Paul (UPMan), who I really believe is as disappointed as we all are, but in Uniden as a corporation, who I don't think now gives a s... and probably would just as soon get out of the scanner business.
I have a new ELAD FDM-S2 SDR (fantastic receiver). When there are problems, we post on the ELAD Yahoo list, and in 5 minutes someone is there with a response. Not asking for a 5-minute turn around time on our x36HP concerns. But an open ended "don't call us, we will call you, if ever," is just unacceptable.
Steve AA6IO

 

[Dafe1er]

For those above who do NOT READ all threads.

Feel free to go to the following link and READ MY FIRST POST. It explains in detail how Undone MISLEAD and is CURRENTLY misleading potential customers on their "Flagship" scanner. http://forums.radioreference.com/un...pp-discussion-plus-other-random-thoughts.html

I still cannot believe after all the BS people are still thinking it is OK to take the Corporate shaft on this! PLEASE WAKE UP!

 

[Boatanchor]

Keeping it Simple...

Oh dear, what ever happened to the KISS principle?

Uniden seem to have thrown the baby out with the bathwater and designed these new scanners for the mad keen enthusiast (those who live and breath scanners), those with not much better to do than to travel around analyzing trunking systems, maintaining databases containing thousands of channels, talk-groups and radio ID's, audio logging everything that goes out over the air, whilst at the same time interfacing his scanner to his latest 'I'thingy, so that he can sit on the can and listen/watch the action at the same time..

I'm probably preaching to the wrong crowd here, because a lot of the people who frequent this forum are of the enthusiast ilk and will inevitably shout "well hey, I want all those extra features and more in my scanner". Good for you! As Britney Spears would say "That's your prerogative.."

However, if you are going to try and fit all those features in to one box, you are inevitably going to end up with a convoluted and complicated user interface that actually risks alienating and driving away sales to the average Joe, who simply wants to turn his scanner on and listen to the local cops, fire, EMT, some Ham radio channels and maybe some local business comms etc.

Myself, I could quite happily live without all this fluff and bubbles stuff. All I want is a reliable, tough scanner that will receive Phase 1 & 2 (& DMR ideally), has good audio (speaker quality) and addresses the simulcast issue. In other words, something worthy to replace my x96XT's with.

So, this begs the question, Why then go out on a limb and take a huge gamble by attempting to completely reinvent the wheel, simply to satisfy the whims of a relatively small number of potential buyers?

Imagine if Uniden had instead simply updated the existing x96XT and HP-1 product lines. Both well respected, reliable and field proven designs, with Phase 11, improved simulcast capabilities, improved displays (xt series), real NFM filtering, a detachable remote head for the mobile/base and a few firmware tweaks to eliminate some of the long standing software failings. If you like, an evolution, rather than a revolution. Such a unit, I believe, would have cemented Uniden's position in the scanner market for years to come and they would have sold thousands of them, despite the moans of disappointment from certain quarters.

If you need to retain or add the extra analytical abilities, simply retain the Control Channel/data output, so that the scanner can be interfaced to outboard 3rd party analysis tools running on a PC or Tablet for those that really need it. In other words, let the 3rd party app developers worry about developing these niche products.

Instead, we now have a weird hybrid mixture of two completely different scanner operating systems, hardware faults and unfulfilled promises approaching six months after product release. In addition, some much loved features from the x96XT series such as the audio line output and external computer based trunking analysis capabilities have been eliminated in the process.

The x36HP will not be the scanner that replaces my 396xt and 996Xt scanners.